Frequently asked questions
What is Wellkept?
Independent oversight of your real estate portfolio. It brings your documents, deadlines, costs and records together in one place, so you can see what needs attention and why.
How do I get access?
Wellkept is invitation only during the founding programme, and everyone given access is approved individually. Once invited, you sign in with Google or Microsoft — there is no separate password. If you sign in before your access is switched on, you will see a page saying Wellkept is running closed pilots; that is expected.
What do I need to do to get set up?
- Share the folder where you keep your property documents with wellkept@paripus.com, view only.
- Set up one email rule that forwards property emails to wellkept@paripus.com.
- Tell us your key contacts: agents, insurer or broker, lender and accountant.
Each is done once. After that, new documents reach Wellkept from the emails you forward, and we ask you a few short questions at a time, only where we need to.
What do I need to provide?
Most useful from you: an existing register or spreadsheet of your portfolio if you keep one, leases and tenancy agreements, safety certificates, insurance schedules, mortgage offers and statements, council tax bills for each flat or room, agent agreements and statements, and any recent or planned changes to mortgages or ownership.
You do not need to find information that is publicly available. We only ask you if we cannot find the answer.
Accepted files: PDF, Word, Excel, images (JPG, PNG, HEIC) and saved emails. Scans and photos are fine.
Does Wellkept read my emails?
No. Wellkept only sees the emails your rule forwards and the folder you share. Your inbox stays private, and you can change or delete the rule at any time.
Who can see my information?
You, anyone you ask us to give access to, and the Wellkept team. Each client’s records are kept separate and are never visible to other clients.
Where is my information kept?
Your information is held securely by established service providers, under contracts that require them to protect it. The privacy notice explains where it is processed and how it is protected.
Is Wellkept giving me advice?
No. Wellkept organises and presents information from your own records and public registers. It is not legal, tax, financial, valuation or building advice, and decisions about your properties remain yours. Please take professional advice where you need it. See the pilot terms.
Can AI answers be wrong?
Yes. Anything produced using AI, including Portfolio Manager answers, can be incomplete or wrong. Check anything important against the original document before relying on it.
What if I send something by mistake?
Tell us and we will delete it. Forwarding something irrelevant does no harm; it is simply ignored.
Can I leave and take my information with me?
Yes. Delete the forwarding rule, stop sharing the folder and let us know. We will remove your access, provide an export of your records if you ask, and then delete your information.
What does it cost?
Pricing during the founding programme is bespoke, based on the number of user accounts, the number of assets and the features you use. We will agree it with you before anything is charged.
Do I need to keep uploading things?
No. After the one-off setup, forwarded emails reach Wellkept automatically. If something arrives by post, forward a photo or scan to wellkept@paripus.com.